Expert Support Services

Shopify Support

Your Shopify store needs more than just great design; it needs dependable, ongoing support to stay fast, functional, and friction-free. At B2, we combine responsive technical expertise with proactive monitoring to keep your store running at its best. From quick fixes to long-term performance care, we’re here to ensure nothing stands between your customers and conversion.

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Shopify Support

Our support solutions

MOST POPULAR

Shopify App & Store Audit

Uncover hidden performance blockers and boost your store’s efficiency.

  • Identify unnecessary or conflicting apps slowing down your store
  • Highlight security vulnerabilities or permission-heavy apps
  • Spot bloated code or heavy theme assets affecting speed
  • Get actionable, no-obligation recommendations
  • See ROI gains before spending a penny
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SUPPORT FOR IN-HOUSE TEAMS

Shopify Tech Consulting

Expert support for your internal ecommerce or marketing teams.

  • Recommend app alternatives, bundling, or reducing costs
  • Optimise theme structure, metafields, and sections
  • Improve performance and conversion ratesFix Liquid errors, storefront bugs, and admin issues
  • Provide tailored support based on your tech stack and growth stage
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FULL-SERVICE MANAGEMENT

Full-Service Shopify Support

End-to-end store management with performance and stability focus.

  • Ongoing app and integration audits with monthly reports
  • Theme optimisation and section updates
  • Monitor site speed, accessibility, and uptime
  • Proactive support from a dedicated team
  • Priority response for urgent technical issues
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Store maintenance & proactive monitoring

Managing your Shopify store shouldn't slow down your growth. Our maintenance services cover theme updates, third-party app compatibility, and performance checks. We handle everything from minor tweaks to major structural improvements, so your storefront stays optimised, fast, and functional while you focus on scaling your business.

Our tailored monitoring stack gives you a real-time lens into store health and performance. From uptime monitoring and speed tests to customer journey breakdowns, we provide ongoing insights. Regular reports highlight issues before they hurt revenue like abandoned carts, app glitches, or checkout friction, so we can act fast and keep your store at its best

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Security & compliance first

Security is baked into everything we do. From store access protocols to fraud prevention tools, we configure Shopify’s built-in protections and monitor for suspicious activity using apps, partner platforms, and custom alerting. We also advise on best practices for PCI compliance, data handling, and GDPR, so your store is protected and trusted by your customers.

Shopify app & theme updates

Avoid the pitfalls of outdated apps and broken themes. We manage your update cycles across your store’s apps, custom integrations, and core theme code. Every update is tested and deployed with minimal disruption, ensuring your site keeps pace with Shopify’s evolving ecosystem without losing functionality or design integrity.

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